Returns

RETURNS

In the event that an item is faulty, we will exchange the item or provide you with a full refund.  If we need the goods returned to us here we will arrange collection either by one of our representatives or by a parcel carrier.  If we do not need goods returned we will ask you to dispose of them. We reserve the right to inspect all faulty goods prior to agreeing to any full or part refund. Goods deemed not faulty will not be exchanged, replaced or refunded and any additional delivery charges incurred may be passed on. Our parcel carriers are not able to accept the return of goods except by arrangement with our office.

GOODS LOST/DAMAGED IN TRANSIT

Damage, loss of content or short delivery must be reported to us within three days of delivery of the consignment.  We must be notified of non-delivery of consignment within seven days of receipt of invoice.  Telephone notification must be confirmed in writing.  We will refund or replace (at our option) damaged goods.

UNWANTED GOODS/GOODS ORDERED IN ERROR

We may, at our discretion, allow you to return goods you do not want or have ordered in error. They must be returned, only following prior agreement, at your expense.  Any refund is subject to a small restocking charge.  Goods must be in their original unopened, unmarked packaging with no price marks or labels attached.  Goods deemed unsuitable for resale will not be refunded; this includes damaged, soiled or out of date packaging.