DELVERIES & CARRIAGE CHARGES
We aim to despatch all orders placed before 1pm same day, for next day delivery.*
Parcel and orders are sent on overnight carrier services for delivery the next working day in Mainland UK. Larger pallet orders are sent on an overnight service, however they can take 1-2 days to arrive. If you need a delivery for a particular day please speak with the team and they will do their best to organise this for you.
Scottish Highlands, Offshore Islands and Ireland, orders will be despatched same day if ordered before 1pm, but please expect longer delivery times due to geographical limitations.
We use external couriers and although 99% of deliveries are next day, there is the odd occasion that there are delays that is caused by circumstances outside of our control such as carrier service failure. We will of course chase through any delays for you and keep you updated with any progress.
If deliveries require booking in, please request this at time of ordering.
*working days Mon-Fri
GOODS LOST/DAMAGED IN TRANSIT
Damage, loss of content or short delivery must be reported to us within three days of delivery of the consignment. We must be notified of non-delivery of consignment within seven days of receipt of invoice. Telephone notification must be confirmed in writing. We will refund or replace (as we will agree when reported) damaged goods.
SIGNING FOR DELIVERIES
Damaged deliveries must be signed for as ‘damaged’. Signatures endorsed ‘unexamined’ or ‘unchecked’ are not acceptable and cannot be accepted by the carriers as a basis of a claim. Where a part delivery has been signed for as complete we cannot accept responsibility for missing goods.
We do not send on back orders. Please re-order goods that are out of stock.
Please find our full Terms & Conditions HERE